Frequently Asked Questions

Everything you need to know about bringing White Poppy into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly scheduling.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer fabric and material swatches?

Yes, we want you to feel confident in your choice. You can order up to five complimentary fabric or wood finish swatches through our 'Request a Swatch' page.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your status by logging into your White Poppy account.

Are your products sustainably sourced?

At White Poppy, we prioritize ethical craftsmanship. We partner with artisans who use FSC-certified woods and eco-friendly textiles whenever possible to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.